The Pink Dot Tip Jar!
If you loved their performance, lend them a helping hand! Many of the performers were out of work during the circuit breaker period. Your contribution will go directly to them to tide them over these difficult times.
Service Magic: The Art Of Amazing Your Customers Link
The authors argue that "service magic" isn't about superficial tricks or bravado. Instead, it relies on deep customer rapport, precise timing, and consistent practice.
How brands like Marriott and Ritz-Carlton retain guests through "service magic". Service Magic: The Art of Amazing Your Customers
The book introduces "The Service Magic Method™," providing a structured framework for businesses to move from mundane service to memorable experiences. The authors argue that "service magic" isn't about