If a legitimate file or website is being blocked, you can request a re-evaluation:
: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version. norton.com
: Use the Norton Submission Portal to submit a URL or file for review if it was not detected by your software. If a legitimate file or website is being
: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information. : Forward suspicious emails as an attachment to spam@norton
: Forward any suspicious calendar invites related to fake billing as an attachment to spam@norton.com and then delete the event. Correcting Incorrect Detections (False Positives)
: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation.
If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection: