: To identify the unknown challenges and unusual decisions HR had to make during the peak of the pandemic. Key Findings :

: The paper highlights a massive focus on employee mental well-being , health safety at the workplace, and maintaining productivity through digital transformation.

One of the most significant academic contributions that year was by Gigauri (2021), published in the International Journal of Mobile Computing and Multimedia Communications and archived on PubMed Central (PMC) .

: HR practitioners were viewed as "first responders," moving from administrative roles to responsive change agents.

In 2021, the Human Resources landscape was heavily defined by the shift to post-pandemic work models, the "Great Resignation," and the rapid acceleration of HR technology.