Buyer Won't Return Item -

: Start with a professional tone, avoiding defensiveness.

“In cases like these, your best course of action is to publicly respond to the buyer... Look at this opportunity as a way to demonstrate to future buyers how you handle problems and tell your side of the story.” 3Dsellers · 1 year ago Summary of Platform Rules Return Rule Seller Protection Refund usually issued after item is received back. Can report buyers for misusing returns or extortion. Amazon buyer won't return item

Automated "refund without return" exists but is rare for high-value items. : Start with a professional tone, avoiding defensiveness

Buyers have 3 days to accept or request a return; no returns for fit. Poshmark handles the customer service and tax distribution. Can report buyers for misusing returns or extortion

If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers:

: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives

Review removal is possible if it violates community guidelines.