Best Buy's TV mounting service, primarily handled by the , is generally well-regarded for its technical execution but receives mixed feedback regarding its scheduling and administrative processes. Service Overview & Ratings
Reviewers frequently highlight specific strengths and weaknesses:
The service is divided by TV size, with overall recommendation rates often exceeding for newer verified purchases. best buy tv mounting reviews
: Historically lower satisfaction, sometimes dropping to a 57% recommendation rate . Key Performance Areas
: This is the most cited pain point. Customers report issues with "no-show" appointments, wide 4-hour windows that are sometimes missed, and a disconnect between the TV delivery date and the installation date. Best Buy's TV mounting service, primarily handled by
“Scheduling was a nightmare... I received a call at 4:15pm... stating they were behind schedule and would not be able to get there that day.” Best Buy Popular Mounting Hardware
“They did a phenomenal job... the guys who came and helped mount the TV were extremely professional and courteous.” Best Buy Key Performance Areas : This is the most cited pain point
: Some reviewers were surprised by additional fees for mounting over fireplaces (often a $99+ premium ) or the high cost of HDMI cables sold from the service van. Helpful Customer Perspectives