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Marcus didn’t just take the computer and give her a claim ticket. He pulled up a stool. "Let's see if we can get you a heartbeat first," he said. As he worked, they chatted about the best Tex-Mex spots in the Heights, his calm demeanor lowering her blood pressure.
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The Houston humidity was already thick at 9:00 AM when Elena pulled into the Best Buy parking lot off Richmond Avenue. Her laptop, the lifeline for her freelance graphic design business, had decided to enter a permanent "Blue Screen of Death" loop right before a major deadline. Marcus didn’t just take the computer and give