Best Buy - Customer Service Hours

While online support is 24/7, in-person hardware repairs require an appointment during store operating hours. Pro Tips for Faster Resolution Best Buy Support & Customer Service

Monday–Friday, 7:00 AM – 6:30 PM CT. Chat: Monday–Friday, 9:00 AM – 5:00 PM CT. The "Total" Advantage: 24/7 Expert Help best buy customer service hours

Best Buy provides around-the-clock online chat support for general questions, order status, and technical help. Phone Support (1-888-BEST-BUY): Monday–Friday: 10:00 AM – 9:00 PM (Local Time). Saturday: 8:00 AM – 8:00 PM (Local Time). Sunday: 8:00 AM – 6:00 PM (Local Time). Best Buy Business Support: While online support is 24/7, in-person hardware repairs

Generally follows standard store hours, which vary by location. It's always best to check the Best Buy Store Locator before heading in for a return or exchange. The "Total" Advantage: 24/7 Expert Help Best Buy

Whether you’re stuck with a frozen laptop at midnight or need to return a fridge on a Sunday afternoon, knowing when and how to reach Best Buy can save you a lot of frustration.

Here is everything you need to know about Best Buy’s customer service hours and the best ways to get help.

Best Buy offers different levels of support depending on how you choose to connect. While the website is always "open," live human help has specific windows.