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"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact

Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement) Anything

Since your request is wide open, I’ve put together a guide for one of the most useful (and often botched) life skills: "I’m sorry I was late